1. THE INFORMATION WE COLLECT, HOW WE COLLECT IT AND HOW WE USE IT.
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:
- Contact Information that allows us to communicate with you, including your name, address, telephone number, and email address.
- Billing information related to your financial relationship with us, including your payment data, credit history, credit card number, Social Security numbers, security codes, and service history.
- Equipment, performance, FiberNet website usage, viewing and other technical Information about your use of our network, services, products, or websites.
2. WE COLLECT INFORMATION IN THREE PRIMARY WAYS:
- You give it to us when you purchase or interact with us about a product or service we offer or provide.
- We collect it automatically when you visit our websites or use our products and services.
- We obtain it from other sources, such as credit agencies.
3. WE MAY USE THE INFORMATION WE COLLECT IN A VARIETY OF WAYS, INCLUDING TO:
- Provide you with the best customer experience possible.
- Provide the services you purchase and to respond to your questions.
- Communicate with you regarding service updates, offers and promotions.
- Deliver customized content and advertising that may be of interest to you with your permission.
- Address network integrity and security issues.
- Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies.
- Provide local directory and directory assistance.
4. INFORMATION SHARING
- With FiberNet Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), FiberNet may share your Personal Information within FiberNet to make sure your experience is as seamless as possible, and you have the full benefit of what FiberNet has to offer.
- With Non-FiberNet Companies: We share your Personal Information only with non-FiberNet companies that perform services on our behalf, and only as necessary for them to perform those services.
- We require those non-FiberNet companies to protect any Personal Information they may receive in a manner consistent with this policy.
- We do not provide Personal Information to non-FiberNet companies for the marketing of their own products and services without your consent.
- In Other Circumstances: We may provide Personal Information to non-FiberNet companies or other third parties for purposes such as:
- Responding to 911 calls and other emergencies.
- Complying with court orders and other legal process.
- To assist with identity verification, and to prevent fraud and identity theft.
- Enforcing our agreements and property rights.
- Obtaining payment for products and services that appear on your FiberNet billing statements, including the transfer or sale of delinquent accounts to third parties for collection.
- Anonymous & Aggregate Information
- We collect some information on an anonymous basis. We also may anonymize the personal information we collect about you.
- We obtain aggregate data by combining anonymous data that meet certain criteria into groups.
- When we employ non-FiberNet companies to anonymize or aggregate data on our behalf, the requirements for sharing Personal Information with non-FiberNet companies apply.
- We may share aggregate or anonymous information in various formats with trusted non-FiberNet entities and may work with those entities to do research and provide products and services.
5. SAFEGUARDING YOUR INFORMATION: OUR POLICY ON DATA PROTECTION AND SECURITY
- We do not sell your Personal Information to anyone for any purpose. Period.
- We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes.
- We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by FiberNet.
- We require non-FiberNet companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy, subject to terms and conditions at least as restrictive as outlined in the Service Agreement. They are not authorized to use such information for any other purpose.
6. CUSTOMER PRIVACY CONTROLS AND CHOICES
- You can review and correct your Personal Information collected by us.
- You can limit certain types of solicitation communications from FiberNet, including marketing contacts made via telephone, email, and text messaging.