Over the past 70 years in business, Arvig has always placed a priority on the health and safety of our employees and customers. We share the growing concern about the new Coronavirus (COVID-19) that is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.
Keeping you connected to the world has been and continues to be Arvig and FiberNet’s mission, though we have entered a challenging period, we are committed to providing you with an affordable, reliable internet service. Below are a few key points we want you to be aware of:
- Arvig has signed the FCC Keep America Connected Pledge to ensure our customers remain connected to their broadband services in the event they experience financial hardship because of COVID-19*.
- We are prepared for a spike in internet traffic on our network because so many people will be at home, by adding an additional 100 Gb capacity.**
- We are taking a wide variety of steps to mitigate any operational disruptions. However, there may be delays due to shortages in the supply channel.
- We maintain multiple geographically separated offices throughout the state allowing us to shift resources as needed to ensure we can adequately support our network and customers.
- If your service needs change, or you need to add or upgrade your plan, we’re available to help you. If you need to contact us we are open for business. Remember we offer: chat, phone and email service from both our Customer Care and Technical Support (Help Desk) departments.
We are working to keep our staff healthy and ready to provide you with the service you need by actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions. This Includes:
- Following CDC guidelines of social distancing, temperature taking, frequent hand washing and wiping down often used surfaces.
- Taking extra measures, such as using hand sanitizer, to prevent the unintentional spread of this illness when a technician or other employee visits your home or place of business.
- In addition, we have implemented a “no travel policy” and asked all employees who can work from home to do so, in order to increase social distancing in the workplace.
*Leniency will be given to customers in future billing cycles for late fees and disconnection for non-payment if related to hardships caused by COVID-19. Current billing cycles will be handled as normal.
**Remember your connection is also reliant on the equipment you have within your premises. If you have an older modem or router, you may need to upgrade. Additional limitations include shared bandwidth if you connect via cable modem. If your service is delivered via copper and you haven’t spoken to us about upgrading in the last couple of years, call. There is new technology that could help.